NameHero uses a range of technologies, including Litespeed, to provide customers with high-powered web hosting services. They describe their web hosting as “Freaky fast” and simple to use, even if website hosting is completely new to you!
Naturally, I wanted to discover more about this beginner-friendly, “freaky fast” hosting company. On that note, I caught up with Ryan Gray, NameHero’s founder, to ask him a few questions.
Why Did Ryan Decide to Build NameHero?
Ryan shared the story of NameHero’s inception with me; “In 2014 I was operating another online-based business when I noticed a huge gap within the web hosting industry; there was not a single provider that provided a quality web hosting package that was fast (cloud-based), reliable, secure, and affordable.
It was my goal to take the same high-speed infrastructure that I was using for my own online businesses and release it as an affordable platform to individuals and small businesses in need of high quality hosting backed with 24x7x365 Superhero Support.
Therefore we launched in January 2015 and hit the ground running. Over the last five years we’ve continued to adapt, develop, and progress our infrastructure to specifically address our customers’ needs”.
NameHero has a range of popular services but there are two in particular that stand out as being best-sellers. Ryan explained “We’re best known for our high-speed Web Hosting packages that allow for 1-Click WordPress installation/updates/and staging. Our customers love the speed of these packages as well as all the features they need to have their website online and reliable (LiteSpeed, Free/Auto SSL, Multi-PHP, More)”.
Ryan continued “Additionally, our Reseller Hosting packages are quite popular as they enable website designers, WordPress developers, and other Entrepreneurs the ability to offer our platform to their audience 100% white-labelled. Unlike many traditional reseller hosting packages, we include all the features resellers need to succeed (such as complimentary WHMCS licenses) providing a complete turnkey solution”.
Let’s take a closer look at NameHero’s best-sellers:
NameHero’s web hosting plans are all cloud-based and begin at just $4.30 per month for the Starter plan. Beyond that, the NameHero team offers a Plus plan for $6.22 per month, a Turbo plan for $9.58 per month, and a Business plan for $14.38 per month.
All plans allow for unmetered bandwidth, unlimited SSD storage, 1 free domain, and a free SSL certificate. There are also many more inclusive features worth mentioning such as:
- Website toolkit
- Nightly backups
- Free website migration
- Free Litespeed web server
- Website security
NameHero promises a 99.9% uptime across all its web hosting plans. They are also scalable and optimised for WordPress, making them a convenient choice for growing businesses.
Ryan had this to say about the company’s uptime; “Our team has helped sustain 99.9% uptime for the last 5 years serving over 300,000+ websites around the globe”.
Some impressive stats there Ryan!
NameHero’s white label reseller hosting is a fantastic option for customers looking to include web hosting plans in their own business models. As Ryan explained already, these are ideal for the likes of web designers who want to offer their customers an all-inclusive website experience, from the design phase to the maintenance and hosting.
Reseller hosting prices are very competitive with NameHero. You have four plans to choose from, depending on the amount of client accounts, SSD space and bandwidth you need. Their lowest-priced plan costs $13.72 per month and with this you will receive:
- 40GB SSD storage
- 500GB bandwidth
- 40 client accounts
Just like NameHero’s web hosting plans, you will also get a free SSL, a free Litespeed server, and website security with their reseller plans. Furthermore, you can enjoy NameHero’s reseller toolkit and free access to a super-handy automated billing platform.
Customer Care With NameHero
Great customer care is essential for optimising customer retention. NameHero has a strong focus on not just providing excellent hosting solutions, but also at exceeding its customers’ expectations.
Ryan discussed his company’s approach to customer care; “Our customers chose us because we are just like them. We’re not a bunch of corporate “suits” sitting around making decisions based on pleasing investors. We’re privately owned and have over two-decades of experience working online, so we know what our customers need. We keep things simple”.
More still, Ryan explained “Our corporate motto is to “serve others like we wish to be served”. We aim to go above and beyond in any situation to ensure a quick resolution so our customers can spend time on their business. We also believe if we’re not improving daily, we’re falling behind. We are very dynamic; never static, always working on how we can better serve our customers”.
I’m very impressed with Ryan’s explanation here. I think NameHero provides a brilliant level of customer care that I’m sure is extremely valuable to its customers and its customers’ businesses.
A Final Word From Ryan Gray
Ryan had a final message for his customers and you, our Hosting Ninja audience; “We want to help our customers! If there is something you need that we’re not doing, we want to know! We develop our business around our customers and listen to all feedback. We don’t turn a blind eye and we want to see your website succeed. Because when you succeed, we succeed – it’s that simple!”
After spending time looking into NameHero’s services and speaking with Ryan in-depth about his company, I have a very clear understanding of what they have to offer. I conclude that NameHero goes above and beyond for its customers, offering exceptionally speedy hosting plans at incredibly reasonable costs. Not only that, but I think its level of customer service is commendable.
Thank you Ryan for speaking with me!