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Support Host Review and Interview

Support Host is a hosting company that offers “premium” web hosting services, dedicated servers, CMS hosting, and domain registration and transfer. Their services are packed with features such as 24/7 support and a free website builder.

Today, I’m going to take an in-depth look at Support Host and share my findings with you. Ivan Messina, the company’s founder, was kind enough to help me by answering my questions.

Support Host's Inception

Ivan had the idea of creating Support Host back in 2010. He explained “I decided to start Support Host in 2010 after having experience as a sysadmin and webmaster and being unhappy about the level of service I had for my clients’ websites. They were either too slow, not offering the features they needed, or setting limits that were too low for the price paid. Additionally, support had never been really good. So I focused on creating something better”.

Since 2010, Support Host has thrived and grown into a reputable company with countless satisfied clients. It provides a guaranteed uptime of between 99.5% and 99.9% (depending on your service) which is very impressive!

Support Host's Customer Service and Support

As indicated in its name, Support Host has a strong focus on supporting its customers. They achieve this through online tutorials and 24/7 phone and email support. Even more impressive is that their services are monitored every 5 minutes which means they can normally solve issues before they’re even reported!

More still, the Support Host team is “famous” for creating personalised tutorials for their customers. These are in-depth and focus on the specific issue a customer is facing. This unique service is fantastic for those needing step-by-step guidance on rectifying a problem. 90% of issues are solved within 2 hours of a problem being reported.

Ivan told me more about Support Host’s excellent support and speedy service; “We have always focused on speed, support and a secure service, since the first day. Our test (gtmetrix from London) shows that a fresh WordPress install loads in 0.7 seconds. We have 1-2 websites hacked in a month or less, and every time it happens it is because the client was using outdated software. In terms of support, we are amongst the few offering a guarantee on response time”.

Support Host also offer a 30-day money-back guarantee, which means if you’re not totally satisfied with the service, you can claim your money-back quickly and easily.

Support Host's Best-Selling Services

Ivan told me of Support Host’s two best-selling services; “At the moment we actually have 2 best-sellers. People who have a website with many visits are using our semi-dedicated hosting, but the majority of the clients are going with shared hosting. This is because at the beginning they don’t have too many visits and our shared hosting is very budget friendly”.

Let’s take a look at both of these in more detail…

Shared Hosting

Support Host offers 3 shared hosting plans; Silver 1, Silver 2, and Silver 3. You can choose to be billed every 1 year, 2 years or 3 years, and prices decrease the longer you choose. For their silver 1 plan, choosing to be billed annually will cost you 29 Euros per year. However, if you choose to be billed for 3 years, it will cost you just 74 Euros for the 3 years.

With this plan you can expect 2GB SSD storage space, 20GB monthly bandwidth, 5 email accounts and 3 MySQL databases.

Support Host’s best-selling shared hosting plan (Silver 2) costs 44 Euros for 1 year. With this plan you will receive 10GB SSD storage, 100GB monthly bandwidth, 10 email accounts and 10 MySQL databases.

If you’re in need of more from your shared hosting, Support Host’s Silver 3 plan offers 30GB SSD storage, 300 GB monthly bandwidth, 15 email accounts, and 15 MySQL databases. This costs just 59 Euros when billed annually.

You also get a multitude of features included with all plans like:

  • SSL certificate
  • Email filters
  • Free domain
  • Password-protected folders
  • Anti-spam services
  • Instant activation

Support Host uses ClamAV to identify and protect from viruses and malicious code, keeping your website nice and safe at all times.

Semi-Dedicated Hosting

Semi-dedicated hosting is ideal for websites with higher-demands and traffic. Support Host actively limit the number of accounts on each server, creating a faster and more powerful service than their shared hosting offers.

You can choose to be billed every month, 1 year, 2 years, or 3 years, whichever suits you best. If you opt for annually billing, prices begin at 84 Euros. This will buy you 10GB SSD storage, 5 add-on domains, and 2GB RAM.

All Support Host’s semi-dedicated plans come with unlimited bandwidth, unlimited email accounts, unlimited subdomains, and unlimited MySQL databases. You will also get a free SSL certificate, a free domain and access to a website builder. The uptime for Support Host’s semi-dedicated plans is slightly higher than their shared hosting plans and is guaranteed to be 99.9%. So, these plans are excellent value for money.

And, if all that isn’t enough, you can try the service absolutely free for 30 days, no strings attached!

A Global Ambition

Support Host is planning to reach more markets across the world. Ivan explained; “At the moment we are strong on the Italian market but less on the international market. We are planning the opening of 2 new datacenters in Asia and USA to be able to provide fast servers on most parts of the globe”.

To conclude, Support Host is a fantastic hosting company with a unique tutorial support service and excellent uptimes. It offers a large range of hosting services with a tonne of great features and inclusions.

I wish the team at Support Host the best of luck with opening their 2 new datacentres!

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